cogryn COGRYN / HELP CENTER
Common questions
Find help with missing data, permissions, saving goals and scores.
I cannot see data
Signals: Check Company, enabled goal, latest successful update, Post period, source and priority. Try All priorities where needed. No recent matching discussions may be a valid result. The unavailable state means collection status cannot be confirmed; it does not mean zero demand.
GEO: Check organization, brand, dates, Mode, Channel and question version. The API view does not automatically show imports, and Search research does not populate Answers. Without successful answers, metrics should stay unknown.
I cannot save or enable a goal
Check your role and product permissions. Preview first, then save a draft. For a version conflict, refresh and recheck your edits. If allowances, platforms or budgets are unconfigured, ask your administrator to contact Cogryn. Repeated retries do not solve missing setup.
A score or category looks wrong
Check the original post and Why this score / Evidence. In Signals, record a Not a fit reason or leave it for human review. In GEO, check brand aliases, questions and sampling mode. Keep specific evidence for team review instead of reporting only a score screenshot.